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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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| By: Anonymous Rancho Santa Margarita,CA |
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"Dear Ray,
I wanted to take a time out to thank you and the Dealership for the support I received, from you and the Service Department, after my recent Sturgis Trip fiasco.
As you know, my Screaming Eagle broke down in Cody, WY on the way to Sturgis and the local Harley Dealer was not able to fix my problem and they in turn referred me to an alternative local bike shop for repairs. Long story short, the shop I was referred to could not fix the problem either and I finally had to make the decision to rent a U-haul one way and brought the bike back to OCHD for repairs. As it turned out, there was more damage than we had expected, which led to some potential warranty repair issues.
Thanks to Michelle and Tony in Service, who went to bat for me with the warranty company, all repairs were approved which was awesome, as we were possibly looking at several thousand dollars to repair the bike.
People are often too quick to criticize when things appear to be going bad and seldom take the time to say thanks when things go right. In this case, I felt it was important to say thanks in writing to all who helped me get this problem resolved.
More good news, after getting the bike issue resolved, I decided to trade it in on a 2009 Street Glide, which by the way, the more I ride it the better I like it. The new frame and suspension are awesome as are the ABS Brakes.
Ray thanks again to the dealership for the great support in helping get the bike issue resolved and the great support I have received from the staff over the last 11 years.
Ken Cochran
9/17/08
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| By: Ken Cochran ,CA |
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"Ray Malzo
We unfortunately had to give up riding some 20 plus years ago and I’m happy to say have recently returned. We purchased a Fat Boy from your dealership,(sales person Jeff Cook) who was very helpful to a 67 year old timer get back into riding.
From day one all your staff has welcomed us back into the Harley "family" and I must tell you, it is a great feeling.
Thanks to you all,
Sincerely,
Frank and Liz Bloemen
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| By: Frank ,XX |
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"I went to several Harley Dealerships before I bought. They all expected the sale and did nothing to get my business. Orange County Harley, greeted me at the door, treated me like a guest and made it easy to do business with them. They made me feel like I was buying a premium brand with premium service. A top notch organization. All the rest should take lessons from Orange County, they know how to do it. Thanks guys."
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| By: john irvine,CA |
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"To all of you guys "You rock" Thank you. 5 Star service,and for Mac you are the best.
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| By: Michelle (Mihaela) Lake Forest,CA |
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"Thank you OCHD (especially MAC from rentals) we had the greatest days with your HD Bike! The whole procedure with the forms and conditions was done quick, and we went off to our winery tour! Thanks again Mac for the great job, and the nice tour description, you got a new German fan and a new Californian customer. We come back soon!
Tamara and Edgar"
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| By: EDGAR UNTERSCHLEISSHEIM,XX |
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"I BOUGHT MY HARLEY MAY 2005 FOR MOTHERS DAY WHAT A GREAT GIFT I GAVE MYSELF ITS THE GIFT THAT KEEPS GIVING !!! I LOVE MY HARLEY I CANT STAY OFF IT!!!
THANKS SO MUCH "
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| By: DEBBIE LA HABRA,CA |
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